Frequently Asked Questions
Everything you need to know about your Black Shark experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Do you offer international shipping?
Yes, Black Shark Global ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new condition to be eligible for a full refund.
Are Black Shark products covered by a warranty?
All our hardware products come with a standard 12-month limited warranty that covers manufacturing defects. Please refer to our warranty page for specific details.
How do I contact customer support?
Our support team is available 24/7 via the 'Contact Us' form on our website or through our official social media channels for technical assistance and order inquiries.