Returns & Exchanges

At Black Shark, we strive to ensure our gamers are fully satisfied with their gear. If you are not completely happy with your purchase, you can return your items within 15 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and promotional gifts that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure you keep your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technician team inspects the device to confirm it meets our return criteria, your refund will be processed to your original payment method within 7-10 business days.